Frequently Asked Questions
Here at Courtesy Couriers each of our couriers are trained and motivated to go the extra mile with your delivery. Our staff is dedicated to protect and care for your package(s) to ensure on-time and safe delivery.
Primarily we serve the DFW Metroplex area as far north as Denton, northeast as Sherman, east as Greenville, southeast as Weatherford, south as Duncanville southwest as Mansfield, west as Ft Worth & northwest as Joshua. We also can schedule longer deliveries such as Stephenville, Waco, Austin, Houston, Abilene, San Antonio and San Angelo.
Our rates are determined by the distance and time frame of the delivery. Basically, how far and how fast the delivery needs to be made determines the rate. A package needing to travel 8 miles and be there by the end of day is more economical than a package needing to travel 50 miles and be there in an hour. We strive to maintain competitive rates for whatever your delivery needs are.
Your couriers will be representing my business as they make my delivery. What can I expect as concerning the physical appearance of your couriers?
Our couriers are neatly groomed and professionally dressed.
We offer "hot shot" or dedicated deliveries 24 hours a day, 7 days a week, 365 days a year.
What if I have an emergency in the early morning hours, will I be able to reach someone who can assist me with my delivery?
Yes, our phones are manned 24 hours a day.
Yes, you can call today for a P/U and delivery tomorrow. Also, you can schedule today for a delivery anytime in the future.
Yes, we specialize in meeting the specific needs of our customers. We can have the delivery made at a scheduled time and to a particular person as well as many other special requests.
Say that your courier arrives to make the delivery and that specified individual is not there, what will your courier do?
Our couriers are not authorized to make "executive decisions." They are instructed to call our office who, in turn, will contact you for further instructions. If we are unable to reach you then our courier will return your delivery and set it up for a future date. But under NO circumstances will it be left with anyone who is not the specified person.
Yes, we can either e-mail you or text you to confirm the delivery of your package.
Yes, we have the ability to safely warehouse your boxes until you are ready to have them delivered.
Feedback is a valuable asset which we greatly appreciate. We are a growing company and would welcome any suggestions that you might have. Please send all suggestions, comments, etc to email@example.com.
What Our Clients Are Saying
Tunya Green, Minuteman Press - Allen, TX
I have been using Courtesy Couriers for a few years now and their name says is all. Carl is so polite and courteous and I love being able to call him and have such a pleasant person on the other end of the line. Carl makes every effort to accommodate all our requests and is so professional in his work. I have found Carl's pricing to be extremely competitive and less than most courier services. I highly recommend Carl for all courier and delivery needs.
Thanks so much.
Fred Spinelli, Abacus Printing - Plano, TX
I don't often make referrals or recommendations , but in the case of Carl Wilkinson, I'm delighted to make an exception. Carl has been handling our pickups and deliveries for over 5 years. He treats each job, big or small, with the same attention and respect. His pricing is very competitive and you can rely on a timely delivery. In addition, in my never-to-be humble opinion, Carl's a pleasure to work with The smile and upbeat attitude are a plus.
Sue Ahlfinger, Ahlprint Solutions - Dallas, TX
We just wanted to thank you for the great service you have given us over the past year in picking up and delivering our jobs! Always on time! It has been a pleasure doing business with you.
Terry McDowell, Promenade Printing - Dallas, TX
I have used Courtesy Couriers for many years and always found them to be courteous and dependable. Carl conducts his business in a fair and honest way.
Sonia Rasmussen, Surgery Scheduler - Dallas, TX
Carl and his company has stayed loyal to Metro Anesthesia for the past couple of years now. They have provided great service and speedy deliveries throughout the years, despite the difficult and complicated destinations for the packages. Looking forward to working with them again this year!
Randy Robinette, DOT Thermography Inc. - Addison, TX
Courtesy Couriers has been a key part of our business model for the past 11 years. The professionalism and timely service they offer, along with the competitive rates for deliveries, our company has been able to deliver our products on time and with great care. I highly recommend them for anyone who is looking for a truly dependable service based on honesty, integrity, and professionalism.